3/14/2021 0 Comments Dunkin Donuts Crew Training
In 1950, the first Dunkin Donuts shop opened in Quincy, Massachusetts.Today, there are more than 11,300 Dunkin Donuts restaurants worldwide more than 8,000 Dunkin Donuts restaurants in 41 states in the U.S.District of Columbia, and more than 3,200 international restaurants in 36 countries.
![]() We are excited to open our seventh location near Athens Tech, and we dont plan to stop there We will continue to open stores as long as we have the friendly, smiling faces to staff those stores. We are proud of the company culture that exists in all of our stores. If you are looking for a place to grow your career or just a FUN place to work, come join our team. Our management teams biggest customer is you, the employee We believe that if we treat you right, you will treat our customers right. Dunkin Donuts Crew Training Full Time CareerWhether you are looking for a part time job or a full time career in management, we offer opportunities that fit your schedule and your life. If you enjoy serving great food in a great environment we want you to be a part of our team. In North Carolina, an eight-store Dunkin franchisee group called Pinehurst Donuts recently set out to boost customer satisfaction further by improving its employee communications and scheduling practices. Finding shift coverage when someone especially an overnight baker called out at the last minute was a major challenge. One of Pinehursts general managers, Ryan Tolbert, remembers, It was always a headache and a gamble getting people to cover because Id first have to find their current phone numbers, then call or send a group text - all without knowing if they even received my message or were just ignoring it. Crew made communicating so much easier, and employees immediately saw the benefits of having access to their schedule right in the palm of their hand, he said. As a result, Pinehurst is now a more unified organization, with consistent procedures, training, and tools that keep staff on the same page so they can move between locations when needed. The Crew Command Center admin console streamlines all management communications and gives above-store leadership direct insight into restaurant operations. Before, we were lucky if we could hit 180 seconds for our drive-through time during peak hours. But as of right now, were going on 18 weeks straight of surpassing our 150-second goal, and our average weekly sales have gone from 15,000 to 22,000. Employees know right away when theyre working, and Crew makes finding shift coverage streamlined and easy. Crew ended my daily battle to get in contact with people because everybodys on there and keeps in touch in the same spot, shared Tolbert. I can send a shift request out to a group and quickly find someone to cover, because Crew tells me whos read my posts, and even lets me call or remind them (which helps a lot if Im trying to cover a shift early in the morning). Managers simply push out Announcements with training video links to make sure everyones up to speed on whats coming and whats leaving. ![]() For example, Ryan posts daily and weekly drive-through times on Crew, celebrating when his team is fast or offering encouragement to do better when they fall behind targets. He brings this approach of constant communication and guidance to guest satisfaction efforts as well. I also recognize my team with Crew Gold Stars for things like great customer interactions, exceeding drive-through goals, and more. Crew helps me create an environment thats inviting and fun and where workers are actively engaged with each other, so people want to come to work. Crew also saves Pinehursts managers hundreds of hours every month, which they can refocus on optimizing operations and customer service. Across the franchisees eight locations, this adds up to productivity worth 26,000 annually. At the same time, shift coverage increased from under 50 to around 95, contributing to better customer and employee retention. Crew has been a key factor in dropping our average employee turnover by more than 50, saving me the 40 hours it takes to replace and train a new employee each time one person leaves.
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